Advocate, Clinical Pharmacy Patient Care

Job Summary

As a Patient Care Advocate, you will consistently build relationships with patients by exceeding their needs and providing safe, accurate and efficient care to achieve optimal patient and company outcomes primarily through outbound call initiatives.

Job Description

• Experience Required: 0 to 6 months
• Experience Desired: Strong Customer Service Background
• Education Desired: High school diploma or equivalent
• Lifting Requirements: Up to 25 pounds
• Certification or Licensing Required: Pharmacy Technician Trainee, if applicable by state
• Age Requirement: At least 18 years of age

Job Responsibilities

• Execute Medication Therapy Management for the company through competency in MTM platforms.
• Follow established best practices as they relate to work flow and use of MTM platforms when contacting patients, scheduling appointments and/or follow-up calls, and performing data entry.
• Use the pharmacy computer to complete all actions necessary to provide optimal patient care, including data entry.
• Properly schedule and perform follow-up adherence calls to ensure success and continued compliance with medication.
• Provide adequate notes and documentation within platform to ensure proper reimbursement, patient safety, and to provide a seamless management of patients amongst all staff.
• Demonstrate adherence to all company, state, and federal policies, laws, and regulations including HIPAA.
• Maintain a neat work environment to ensure all company, local, state, and federal requirements are met.
• Have knowledge of all appropriate service and business metrics and assist team on action plans to improve outcomes.
• Contact physician office if necessary.
• Report errors, omissions, and incidents to pharmacist.
• Act in a fiscally responsible manner with regards to our work processes and be held accountable to meeting our financial goals.
• Ensure exemplary customer service and satisfaction with knowledge and understanding to contact a Pharmacist when needed.