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Clinical Pharmacist, Call Center - Telecommute in Memphis, TN

Employer
UnitedHealth Group
Location
The Cedars, Virginia, US
Closing date
Jun 30, 2022

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Position Type
Clinical Pharmacist
Specialty Area
Other
Work Setting
Health System
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You're looking for something bigger for your career. How about inventing the future of health care? OptumRx is creating an innovative approach to Pharmacy Benefit Management. Here you'll find a professional culture where you can use your talent and our resources to make an impact on a huge scale. With better schedules than retail and more reach than any hospital, you'll open doors for yourself that simply do not exist in any other organization, anywhere. Take this opportunity to start doing your life's best work. (sm)

The Clinical Engagement Services team provides a variety of clinical services, such as: Adherence, Fraud Waste & Abuse, Medication Therapy Management, Post - Hospital Discharge, and Retrospective Drug Utilization.

The team comprises of clinical pharmacists, certified pharmacy technicians, and customer service representatives that complete various functions to successfully meet the operational requirements of each clinical service. The work hours required will require flexibility to work rotating shifts between the hours of 8:00am and 8:00pm CST, Monday through Friday.

The Clinical Pharmacist will report into the Operations Team Manager. This is a unique role that will allow the pharmacist to interact with members at a local clinic one day a week and telecommute the rest of the week. The primary responsibilities of this role are to assist with member-initiated inquiries related to OptumRx services and perform telephonic consultations with members to complete comprehensive medication reviews and improve disease state management. In addition, the clinical pharmacist documents the care delivered and communicates essential information to the member's primary care providers.

If you are located within the Memphis, TN area, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

  • Engage members telephonically and schedule pharmacist consultation appointments with members that participate in any of the clinical programs operationally supported by the Clinical Engagement Services Center
  • Utilize prescription claims data to generate clinical recommendations according to Medication Therapy Management and Retrospective Drug Utilization Review program protocols providing clinical recommendations pertaining to, but not limited to, gaps in care, high risk medications, compliance and adherence, drug interactions, therapeutic substitution, and generic substitution
  • Assess medication regimen for unnecessary medications, ineffective medications, inappropriate doses, and adverse drug reactions
  • Provide patient education on medication regimen and disease states
  • Accurately document patient care notes and recommendations in an efficient, professional, concise and clear manner
  • Active participation in weekly patient education at a local clinic
  • Keep current with new and emerging clinical trends
  • Active participation in departmental meetings to improve clinical programs and enhance processes
  • Follow all policies and procedures related to job
  • Meet productivity and performance expectations set forth by management.
  • Support Clinical Service Engagement team as needed for special projects
  • Other duties as assigned by Operations Manager


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Bachelor's Degree in Pharmacy or PharmD
  • Current and unrestricted Pharmacist license in Tennessee
  • Solid knowledge of disease state management guidelines and the 5 Core Elements of MTM Services (1) Medication Therapy Review - Comprehensive and Targeted, 2) Personal Medication List (PML), 3) Medication-Related Action Plan (MAP), 4) Interventions and Referrals, and 5) Documentation of Services and Follow-up)
  • Experience working remotely/independently within a cross functional team environment, self-directed with excellent organizational skills
  • Ability to navigate approved MTM platforms and multi-task using multiple databases/platforms, and applications. Competent use of computers/technology
  • Candidate must live within a commutable distance of the Memphis, TN regional area
  • The work hours required will require flexibility to work rotating shifts between the hours of 8:00am and 8:00pm CST, Monday through Friday. Extended hours and occasional weekends may be required as needed
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation


Preferred Qualifications:
  • PharmD
  • Certified Diabetes Care and Education Specialist
  • 2+ years Pharmacy work experience in retail / community pharmacy and / or PBM, but will consider new graduate experientials
  • Additional Pharmacist License in good standing in Alabama, Kentucky, or Louisiana
  • Certified Geriatric Specialist
  • Board Certified Pharmacist
  • Prior call center experience
  • Intermediate level skill in Microsoft Word, Outlook, and Excel
  • Bilingual in Spanish, Mandarin, Cantonese, Korean, Russian, Vietnamese, or Polish
  • ACPE MTM Specialist


Soft Skills:

  • Demonstrates interpersonal, consultative, and problem-solving skills - Ability to ask questions to understand patient needs while having empathy and actively listening.
  • Solid telephonic skills - Ability to speak clearly and communicate with senior citizens and healthcare professionals.
  • Capable of defusing conflict appropriately with strong conflict management skills
  • Commitment to professionalism and a dedicated desire to advance patient care
  • Ability to interact cross functionally within the organization
  • Excellent attention to detail, time management, organizational, and prioritization skills and ability to balance multiple priorities


To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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